Return & Exchange Policy – Wans Boutique
At Wans Boutique, we are committed to providing the highest quality products and the best shopping experience for our customers. To ensure a smooth process and protect your rights, please read our Return & Exchange Policy carefully before completing your order:
🔄 1. Exchange Policy
- Products can be exchanged (for a different size, color, or style) within 3 days only from the date of receiving the order.
- To be eligible for an exchange, the item must be in its original condition, unworn, unused, with all original tags attached, and in its original packaging.
💳 2. Return Policy
- We do not offer cash refunds.
- In case you wish to return an item, a Store Voucher equivalent to the value of the returned product will be issued.
- You can use this voucher to purchase any other product from our online store or by visiting our physical boutique.
⚠️ 3. Non-Returnable & Non-Exchangeable Items
- Custom-Made Items: Products that are tailored, stitched, or customized specifically for you based on your personal measurements or requested alterations are strictly non-refundable and non-exchangeable, except in the case of a clear manufacturing defect.
🚚 4. Shipping & Delivery Fees
- The customer is responsible for all shipping and delivery fees incurred during the exchange or return process, unless the return is due to an error on our part (such as receiving a wrong size, incorrect item, or a manufacturing defect).
know us
We are Wans Factory. We tailor and design all fashion styles for both wholesale and retail (by piece). Every single garment is specially crafted to highlight your beauty and elegance.
We provide the finest fabrics and all premium garment accessories, paying close attention to every detail. Wholesale export is available to all countries worldwide.
🤝 Together, we build endless trust.
💬 For wholesale pricing, please contact us via WhatsApp:
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- Sales Number: 0545522847